Notifications
  • 17 Apr 2023
  • 1 Minute to read
  • Contributors
  • Dark
    Light
  • PDF

Notifications

  • Dark
    Light
  • PDF

Article summary

You can configure PayThem to send you and your teammates email notifications when certain events have occurred. These events include successful and failed payments, as well as any pending payments. All User notifications are turned off by default.

Customer notifications are sent out automatically.

Important

Notification settings need to be configured for every company you have set up in PayThem. See Settings/Companies

image.png

Notification Types

NameDescription
Payment SuccessfulWill send an email to all notification users when a payment has been successfully made by the customer
Payment FailedWill send an email when a customer has attempted to make a payment but it failed and no payment was taken
Payment PendingWill send an email when the customer has made a payment, but it is not yet completed as it may require authorisation. The payment could be accepted or reject. Either events will trigger a success or failed payment email

You can change each notification status by clicking on the switch. A blue switch indicates the notification is on, while a grey switch indicates a notification is off.

Notification Users

A notification user can either be a registered user in the PayThem admin protal (see Users) or simply an email address (for example, accounts@mycompany.com). When a notification event occurs, PayThem will send an email to all notification users in the drop-down list that has that notification enabled.

Add a PayThem User

  1. Click the Add User button.
  2. When the dialog appears, select PayThem User from the Select Type drop-down.
  3. Select the user you want to add from the Select PayThem User drop-down
  4. Click Add

image.png

Add an Email Address

  1. Click the Add User button.
  2. When the dialog appears, select Email Address from the Select Type drop-down.
  3. In the Email Address text box, type in the email address you want notifications to be sent to.
  4. Click Add

image.png

Remove a Notification User

  1. Select the user you want to remove in the Select User to Configure drop-down.
  2. Click the Remove User button.
  3. When the confirmation dialog appears, click Yes

What's Next